pecah Privacy Policy

This page describes what we collect when you use pecah and how we keep that data protected. We at pecah take your privacy seriously — from the moment you register with your email and identity details, through your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), to your account verification and ongoing gameplay.

Our pecah platform processes personal information to deliver our service: account management, payment processing, regulatory compliance, and fraud prevention. We do not sell or share your data with third parties for marketing purposes. This policy explains how we collect, use, and protect your information, and outlines your rights under applicable law.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported jurisdictions are subject to the same data-protection practices. Our commitment to transparency applies across all regions where pecah operates.

What Data We Collect on pecah

We at pecah collect personal data in three categories: information you provide directly, data generated by your use of the platform, and information from third parties.

Information you provide: When you register on pecah, we collect your email address, password, full name, date of birth, phone number, and postal address. If you choose to deposit via a bank virtual account (BCA, e-wallet, mobile banking, local payment), we collect your bank account details and the name on that account. For identity verification, we collect government-issued ID numbers and photos, as well as proof-of-address documents such as utility bills or bank statements. This information is stored in our secure servers and is used solely for account creation, verification, and regulatory compliance.

Data generated by your activity: We track your betting history, deposit and withdrawal transactions, login times, and device information (such as browser type and IP address). This data helps us detect fraud, understand platform usage patterns, and improve our service. When you place a bet on Liga 1 or Piala Indonesia fixtures, or play slots like Aviator or Sweet Bonanza, our systems record the bet type, amount, outcome, and settlement time. We also log your interactions with customer support.

Third-party data: Payment processors such as online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) may share transaction confirmations with us. These third parties do not have direct access to your pecah account credentials.

Data categories on pecah

Account registration data: email, name, date of birth, phone, address
Identity verification: government ID, selfie, proof of address
Payment information: bank account details, e-wallet transaction IDs
Betting activity: bet type, amount, outcome, settlement time
Device and access logs: IP address, browser type, login times
Customer support interactions: messages, chat transcripts, support tickets

How We Use Your Data on pecah

We at pecah use the data we collect for the following purposes:

Service delivery: We use your registration data to create and maintain your account, process your deposits and withdrawals, and enable you to place bets on football, live-dealer tables, slots, and esports on our platform.
Payment processing: We share your payment method details with our processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent necessary to complete transactions. We do not store full credit-card numbers or e-wallet passwords.
Regulatory compliance: We verify your identity and maintain records to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in the jurisdictions where pecah operates.
Fraud prevention: We analyze your account activity, deposit patterns, and betting behavior to detect and prevent fraud, unauthorized access, and suspicious transactions.
Customer support: We use your contact information to respond to your inquiries via email, in-app messaging, or support chat.
Platform improvement: We analyze aggregated usage data (not linked to individual accounts) to understand how players interact with pecah, identify technical issues, and develop new features.

We do not use your data for direct marketing, behavioral advertising, or any purpose unrelated to pecah's operation.

Third-Party Processors and Data Sharing

We at pecah work with third-party service providers who process your data on our behalf. These processors are bound by confidentiality agreements and may not use your data for any purpose other than fulfilling their contracted services.

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet receive transaction data necessary to process your deposits and withdrawals.
Cloud hosting: Our pecah platform may be hosted on servers operated by third-party cloud providers. These servers may be located outside your jurisdiction.
Compliance and legal: We may disclose your data to law enforcement, regulators, or courts if required by applicable law or to enforce our terms of service.
Customer support: Our support team accesses your account data (excluding passwords) to assist with account issues, withdrawals, and disputes.

We do not sell your personal data to third parties for marketing or any other commercial purpose. We do not share your data with affiliates, resellers, or other gaming platforms.

How Long We Keep Your Data

We at pecah retain your data for as long as your account is active and for a period after account closure necessary to comply with regulatory requirements. Specifically:

Active account data (registration, betting history, transactions) is retained for the duration of your account and for seven years after closure to satisfy AML and tax-compliance obligations.
Identity verification documents (ID photos, proof of address) are retained for five years after the account is closed.
Customer support transcripts are retained for two years.
Device and access logs are retained for one year and then automatically deleted.

You may request the deletion of specific non-essential data at any time by contacting our support team, subject to legal retention requirements.

Cookies and Tracking Technologies

Our pecah platform uses cookies and similar tracking technologies to enhance your experience. These are small files stored on your device that remember your login state, language preference, and betting history within your current session.

We use the following types of cookies:

Session cookies: These expire when you close your browser and allow pecah to maintain your login state while you play.
Preference cookies: These remember your language, currency (IDR), and other account settings.
Analytics cookies: These track aggregate usage patterns to help us understand how the platform is used and identify technical issues.
Security cookies: These detect and prevent fraud and unauthorized access.

You may disable cookies in your browser settings; however, doing so may impair pecah's functionality. We do not use cookies to track you across other websites.

Your Rights Regarding Your Data on pecah

You have the following rights with respect to the data we hold about you on pecah:

Access: You may request a copy of the personal data we hold about you. Tap Account Settings → Privacy on the pecah platform and select Download My Data.
Correction: If your personal information is inaccurate or incomplete, you may update it directly via your account dashboard or contact our support team.
Deletion: You may request deletion of your account and associated non-essential data. Note that we retain transaction records and identity documents as required by law.
Portability: You may request that we provide your data in a portable, machine-readable format for transfer to another service.
Objection: You may object to specific uses of your data (such as analytics cookies) by adjusting your privacy settings in your account.

To exercise any of these rights, contact our support team at [email protected] or via the in-app support channel. We will respond to your request within 30 days or provide an explanation if we cannot comply.

Data Security on pecah

We at pecah employ industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure. Our infrastructure includes:

Encryption of data in transit (HTTPS/TLS) and at rest (AES-256)
Secure password storage using salted hashing algorithms
Two-factor authentication (2FA) available for account access
Regular security audits and penetration testing
Restricted access to your data — only authorized employees of pecah can access user information, and only as required for their role

While we take data security seriously, no online system is completely risk-free. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Jurisdiction and Data Transfers

Our pecah platform operates in multiple jurisdictions across Southeast Asia. Your data may be transferred to, stored on, and processed by servers located outside your country of residence. These transfers are necessary to operate our platform, process payments, and deliver our service. By using pecah, you consent to such transfers. Our service is available only where local law permits; you are responsible for verifying that your jurisdiction allows such data transfers.

If you have questions about our privacy practices, contact us at [email protected]. We will respond to your inquiry within 14 days.

Legal